Privacy Policy

Last Updated: [05/09/2026]

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MIRAYA (“MIRAYA”, “we”, “us” or “our”),owned by Harshvardhan Swarnakar", respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect information when you visit https://the-miraya.co, create an account, place an order, contact us, or otherwise use our services.

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By using our website or providing information to us, you acknowledge this Privacy Policy. Where applicable law requires consent or another legal basis for processing, we will process information in accordance with those requirements.

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1. Who We Are

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Brand: MIRAYA
Owner:Harshvardhan Swarnakar"
Business Address: Shop No 01, Front Complex, Rangadhipa Chowk, Sundargarh, Odisha, India – 770002
Website: https://the-miraya.co
Email: mirayajewelleryhouse@gmail.com
Phone / WhatsApp: +91 9619960155
Grievance / Privacy Contact: Harshvardhan Swarnakar

MIRAYA currently sells fashion and imitation jewellery in India.

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2. Information We May Collect

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Depending on how you use our website, we may collect information such as:

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Personal and Contact Information

• Name

• Mobile number

• Email address

• Billing and shipping address

• City, State and PIN code

Order and Transaction Information

• Products ordered

• Order details and order history

• Payment status and transaction-related information

• Refund, return, exchange and warranty information

• Gift card information, where applicable

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Account Information

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Where customer accounts are available, we may collect account-related information required to create, manage and secure your account.

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Communications and Support Information

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If you contact us through email, WhatsApp, phone, the website or other support channels, we may retain relevant information from those communications to provide support, investigate issues and maintain service records.

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Reviews and User-Submitted Content

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If you voluntarily submit a product review, rating, photograph, comment or other content, we may collect and use that information in accordance with our Terms and applicable law.

Technical and Usage Information

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We may automatically receive certain technical information when you use our website, such as:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Approximate access times

• Website interaction and diagnostic information

• Cookies and similar technologies

We collect only information reasonably required for the relevant purpose.

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3. How We Use Your Information

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We may use information collected from you to:

• Process and fulfil orders

• Arrange payment and delivery

• Provide customer support

• Manage returns, exchanges, refunds and warranty claims

• Create and manage customer accounts

• Send order, delivery, security and service-related communications

• Verify or investigate suspicious transactions or misuse

• Prevent fraud and abuse

• Maintain records required for business, accounting, tax, legal or regulatory purposes

• Improve our website, products and customer experience

• Understand website usage and performance

• Send promotional communications, offers, new collection information and other marketing communications where permitted and where applicable consent or another lawful basis is required

• Comply with applicable law, legal process or lawful requests from authorities

• Establish, exercise or defend legal claims and protect our rights and property

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4. Payments

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Payments may be processed through third-party payment service providers.

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Depending on the payment method used, the payment provider may collect and process payment credentials such as card or banking information directly. MIRAYA may receive information such as payment status, transaction reference and related details necessary to confirm and manage the transaction.

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MIRAYA does not intend to store complete card numbers, CVV details, UPI PINs, banking passwords or similar authentication credentials on its own systems unless specifically required and lawfully handled through an appropriate service.

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You should never share your UPI PIN, card PIN, password or other confidential authentication credentials with MIRAYA through email, WhatsApp, phone or any other communication channel.

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5. Sharing of Information

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We may share information with third parties where reasonably necessary to operate MIRAYA and provide our services, including:

Payment Service Providers

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For processing and verifying payments and related transactions.

Courier and Logistics Partners

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For shipping, delivery, tracking, returns and reverse pickups.

Website and Technology Service Providers

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Including website hosting, infrastructure, technical support, analytics, security and other service providers used to operate the website.

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Communication and Customer-Service Providers

Where required to send transactional, support or marketing communications through applicable channels.

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Fraud-Prevention and Security Providers

Where necessary to detect, investigate or prevent fraud, abuse or security threats.

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Professional or Legal Advisors

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Where reasonably necessary for accounting, legal, compliance or business purposes.

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Government or Law-Enforcement Authorities

Where disclosure is required or permitted by applicable law, legal process or a lawful request.

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We do not sell your personal information as a commodity to third parties.

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6. Wix and Third-Party Services

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Our website is operated using Wix and may depend on third-party services for website infrastructure, payments, communications, analytics, security, delivery and other functions.

These providers may process information in accordance with their own terms and privacy policies. Their systems, services and availability are outside MIRAYA’s direct control.

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Where appropriate, we encourage you to review the privacy policies of relevant third-party providers.

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7. Cookies and Similar Technologies

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MIRAYA may use cookies, local storage, session technologies, pixels or similar technologies for purposes such as:

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• Website functionality

• Login or session management

• Security and fraud prevention

• Remembering preferences

• Website analytics and performance

• Understanding how visitors use the website

• Measuring marketing or communication effectiveness, where applicable

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You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect some website functionality.

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8. Marketing Communications

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Where permitted by applicable law, MIRAYA may send promotional communications relating to products, offers, collections, launches or other marketing activities through channels such as email or WhatsApp.

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You may opt out of promotional communications using the available unsubscribe, opt-out or other instructions provided in the communication, or by contacting us.

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We may still send essential service communications relating to orders, payments, deliveries, account security, returns, refunds, warranty claims or other transactions where permitted or required.

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9. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

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• Provide services and maintain customer records

• Complete transactions

• Handle returns, refunds and warranty matters

• Meet legal, accounting, tax or regulatory requirements

• Prevent fraud and investigate misuse

• Resolve disputes

• Enforce agreements and protect our legal rights

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When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law and operational requirements.

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10. Data Security

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MIRAYA takes reasonable and appropriate measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

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However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information.

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11. Data Breaches and Security Incidents

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If MIRAYA becomes aware of a personal-data security incident that is subject to notification or other legal requirements, we will take reasonable steps to investigate, contain and address the incident and provide notices or take other actions as required by applicable law.

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12. Your Privacy Rights

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Depending on applicable law, you may have rights regarding your personal information, which may include rights relating to access, correction, updating, deletion, consent withdrawal, grievance redressal or other applicable rights.

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These rights may be subject to legal or regulatory limitations and verification requirements.

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To exercise an applicable privacy right or raise a privacy-related concern, contact us using the details provided below.

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13. Children's Privacy

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MIRAYA’s website and services are intended for persons who are legally eligible to use them under applicable law.

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We do not knowingly seek or intentionally collect personal information from persons who are not legally permitted to provide such information or consent where such consent is required.

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If you believe that information has been provided to MIRAYA in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

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14. Third-Party Links

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Our website may contain links to third-party websites, platforms or services.

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MIRAYA does not control those third parties and is not responsible for their privacy practices, security or content. Your use of a third-party service is governed by that third party’s applicable terms and privacy policy.

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15. Business Transfers

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If MIRAYA undergoes a legitimate business restructuring, sale, transfer, merger, financing, acquisition or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

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16. Legal and Regulatory Disclosures

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We may collect, use or disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests or legal processes

• Protect MIRAYA, its customers or others

• Investigate fraud, abuse or unlawful activity

• Establish or defend legal claims

• Enforce our Terms and other policies

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17. Applicable Data Protection Law

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MIRAYA intends to handle personal information in accordance with applicable Indian data-protection, privacy, consumer and information-technology laws and requirements applicable to its business from time to time, including the Digital Personal Data Protection Act, 2023, to the extent and when applicable to MIRAYA and its processing activities.

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As the applicable legal and regulatory framework may evolve, MIRAYA may update its practices and this Privacy Policy accordingly.

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18. Changes to This Privacy Policy

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MIRAYA may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

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The updated version will be posted on this page with a revised “Last Updated” date.

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Where applicable law requires additional notice or consent for a material change, MIRAYA will take the steps required by law.

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19. Contact and Grievance Redressal

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For questions, requests, complaints or grievances relating to privacy or personal information, you may contact:

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Harshvardhan Swarnakar
MIRAYA
Shop No 01, Front Complex, Rangadhipa Chowk,
Sundargarh, Odisha, India – 770002

Email: mirayajewelleryhouse@gmail.com
Phone / WhatsApp: +91 9619960155

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MIRAYA will review privacy-related requests and grievances and respond in accordance with applicable law and reasonable operational timelines.

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20. Relationship With Other Policies

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This Privacy Policy should be read together with MIRAYA’s Terms & Conditions, Shipping & Delivery Policy, Return, Refund & Exchange Policy, Warranty Policy and Gift Card Terms, as applicable.

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In the event of a conflict concerning the handling of personal information, this Privacy Policy will govern privacy-related matters to the extent applicable.

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MIRAYA
owned by Harshvardhan Swarnakar
Sundargarh, Odisha, India