SHIPPING & DELIVERY POLICY

Last Updated: [06/09/2026]

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This Shipping & Delivery Policy explains how MIRAYA processes and delivers orders placed through https://the-miraya.co.

This Policy should be read together with the MIRAYA Terms & Conditions, Return, Refund & Exchange Policy, Warranty / Free Re-plating Policy and Privacy Policy.

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1. Shipping Availability

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MIRAYA currently provides shipping and delivery within India only.

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We do not currently offer international shipping.

Delivery availability may depend on the serviceability of the customer's PIN code and the availability of suitable courier/logistics services.

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2. Order Processing and Dispatch

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MIRAYA generally processes and dispatches orders within 10 days of receiving the order, subject to product availability, payment confirmation, address verification, operational requirements and circumstances beyond our reasonable control.

Certain products or orders may require additional processing time where this is communicated to the customer.

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The dispatch timeline is an estimated operational timeline and does not constitute a guaranteed delivery date.

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3. Delivery Timeline

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After dispatch, orders are generally expected to be delivered within approximately 5–7 days, depending on the destination PIN code, courier operations and other logistical circumstances.

Delivery timelines are estimates and may vary because of weather, holidays, courier delays, operational disruptions, remote locations, address issues or other circumstances beyond reasonable control..

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4. Shipping Charges

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Shipping charges are not necessarily the same for every order.

The applicable shipping charge may depend on factors including:

• Product or product category

• Order or billing value

• Delivery location

• Shipping service selected or available

• Other applicable operational or promotional conditions

The applicable shipping charge, where any, will be displayed or communicated before completion of the order wherever reasonably possible.

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5. COD and Additional Charges

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Cash on Delivery (“COD”) may be available only for eligible products, orders and serviceable locations.

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Any applicable COD charge may vary depending on the product, order or applicable commercial conditions and will be displayed or communicated where applicable.

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MIRAYA may restrict COD availability for certain orders based on order value, product, location, verification requirements, previous order history or suspected misuse.

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6. Courier and Logistics Partners

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MIRAYA may use third-party courier, logistics or delivery service providers.

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The courier or logistics partner may vary depending on the delivery location, product, serviceability, availability and operational requirements.

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MIRAYA may change, replace or use different delivery partners without prior notice where reasonably required for order fulfilment.

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7. Order Tracking

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Where tracking is available, customers will receive applicable tracking information after dispatch.

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Tracking details may be shared through email, WhatsApp, SMS or another communication channel associated with the order.

Tracking information is provided through the applicable logistics system and may take some time to become active after dispatch.

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8. Delivery Address

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Customers are responsible for providing an accurate and complete delivery address, PIN code, recipient name and contact number at the time of placing an order.

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MIRAYA will generally not permit changes to the delivery address after the order has been placed.

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If the address provided is incorrect, incomplete or otherwise unsuitable for delivery, the shipment may be delayed, returned or otherwise affected.

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9. Delivery Attempts and Recipient Availability

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Customers or authorised recipients should remain available to receive the shipment at the provided delivery address.

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The delivery partner may make delivery attempts in accordance with its normal operating procedures.

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If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the recipient cannot be contacted, or the shipment is otherwise unserviceable, additional delivery attempts or return of the shipment may occur.

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10. Refusal, Unclaimed Shipments and RTO

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A customer may refuse to accept a parcel at the doorstep.

For prepaid orders refused after dispatch, the shipment may be returned to MIRAYA as a Return to Origin (RTO).

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Where legally permissible, applicable reasonable return/RTO logistics costs may be deducted from the amount refundable to the customer.

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For COD orders refused or not accepted, no payment refund arises because the order amount has not been collected. MIRAYA may bear the applicable RTO cost.

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Repeated or intentional refusal, non-acceptance or misuse of COD orders may result in COD being restricted or disabled for future orders.

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Unclaimed shipments, repeated failed delivery attempts, incorrect addresses or similar customer-side delivery failures may also result in RTO and the applicable consequences under MIRAYA's Terms & Conditions.

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11. Multiple or Partial Shipments

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Products belonging to the same order may, where operationally necessary, be dispatched in multiple parcels or separate shipments.

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This may occur because of product availability, packaging, warehouse processing, logistics requirements or other operational reasons.

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Where applicable, separate tracking information may be provided for different shipments.

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12. Delivery Delays

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MIRAYA endeavours to meet the estimated delivery timelines but does not guarantee delivery on a particular date.

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Delays may occur because of factors such as:

• Courier or logistics delays

• Weather or natural events

• Festivals or public holidays

• Operational disruptions

• Incorrect or incomplete address information

• Remote or difficult-to-service locations

• Government restrictions or regulatory requirements

• Events beyond MIRAYA's reasonable control

Where a significant delivery issue comes to our attention, MIRAYA may assist in coordinating with the applicable logistics provider.

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13. Lost, Delayed or Misdelivered Shipments

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If a shipment appears to be significantly delayed, lost or incorrectly delivered, customers should contact MIRAYA using the official contact details provided on the website.

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MIRAYA may coordinate with the relevant logistics provider and review available delivery and tracking records.

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Any resolution, replacement, refund or other remedy will be determined based on the circumstances, applicable logistics investigation and rights available under applicable law.

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14. International Orders

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MIRAYA does not currently accept or fulfil international orders.

Orders must be placed for delivery within India.

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15. Shipping and Returns

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Shipping and delivery terms do not replace MIRAYA's Return, Refund & Exchange Policy.

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For eligible returns, exchanges, refunds and damaged or incorrect-product claims, customers should refer to the applicable policy.

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Where a customer refuses a prepaid shipment after dispatch, the applicable RTO/return logistics deduction may apply as described in this Policy and the Terms & Conditions.

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16. Contact Us

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For questions or assistance regarding shipping or delivery, contact:

MIRAYA
Email: mirayajewelleryhouse@gmail.com
Phone / WhatsApp: +91 9619960155

Business Address:
Shop No 01, Front Complex, Rangadhipa Chowk,
Sundargarh, Odisha, India – 770002

Customer Support: 24×7

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MIRAYA reserves the right to update this Shipping & Delivery Policy from time to time to reflect changes in shipping arrangements, products, operations or applicable law.