Return, Refund & Exchange Policy

Last Updated: [06/09/2026]

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At MIRAYA, we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy explains when and how you may return or exchange products purchased through https://the-miraya.co and how approved refunds are processed.

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This Policy should be read together with MIRAYA’s Terms & Conditions, Shipping & Delivery Policy, Warranty / Free Re-plating Policy and Privacy Policy.

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1. Return Window

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Eligible products may be returned within 5 calendar days from the date of delivery.

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The return request must be raised within this period. Requests raised after the applicable return period may not be accepted, except where a different remedy is required under applicable law.

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2. Change-of-Mind Returns

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MIRAYA accepts eligible change-of-mind returns, subject to the conditions of this Policy.

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A customer may request a return because the product is no longer wanted, does not suit the customer, or the customer has otherwise changed their mind, provided the product meets the return conditions below.

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3. Return Conditions

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To be eligible for a normal return, the product must:

• Be unused and unworn.

• Be returned in the condition in which it was received.

• Include the original packaging, tags, labels and other applicable product materials.

• Not show signs of use, damage, alteration, washing, repair or misuse.

MIRAYA may reject a return where the product is returned in a condition that materially differs from the condition in which it was delivered.

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4. Return of Complete Product and Packaging

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Customers must return the applicable product together with its original packaging, tags, labels and other items supplied with the product where applicable.

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Where an order contains multiple products that are being returned, all applicable returned products must be included in the return shipment.

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MIRAYA may investigate and adjust an applicable refund where products, components or required items are missing from a returned package, to the extent permitted by applicable law.

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5. Free Gifts and Promotional Items

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A free gift or complimentary item does not ordinarily need to be returned with a standard product return unless MIRAYA specifically informs the customer otherwise for a particular offer.

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Special promotional terms may apply to specific campaigns where clearly communicated at the time of the offer.

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6. Sale, Clearance and Promotional Products

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Products purchased during a sale, clearance event, special promotion or other promotional scheme are also eligible for return and exchange, subject to the general conditions of this Policy, unless a particular exclusion is expressly communicated for a specific product or offer and is permitted by applicable law.

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7. How to Request a Return or Exchange

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Customers should contact MIRAYA through the official customer-support channels or the return mechanism made available on the website.

A return or exchange request may require:

• Order number

• Customer name and contact information

• Product details

• Reason for return/exchange

• Photographs or other information reasonably required to process the request

Once the request is reviewed and accepted, MIRAYA will provide applicable return instructions.

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8. Reverse Pickup and Return Shipping

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For eligible returns, MIRAYA will generally arrange the reverse pickup through its designated courier or logistics partner.

The availability of reverse pickup depends on PIN-code serviceability and logistics availability.

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Where reverse pickup is unavailable, MIRAYA may provide alternative return instructions.

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For an approved eligible return under this Policy, MIRAYA will bear the applicable reverse-shipping cost.

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9. Damaged, Wrong or Defective Products

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If a customer receives a product that is damaged, defective, incomplete or different from the product ordered, the customer should contact MIRAYA promptly.

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For such claims, MIRAYA may require clear photographs and an unboxing video showing the parcel being opened, together with the original packaging and product.

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The applicable complaint should generally be reported within 24 hours of delivery.

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The evidence may be reviewed to determine whether the issue occurred before or during delivery or resulted from another cause.

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MIRAYA may, depending on the circumstances, offer an appropriate replacement, exchange, refund or other resolution.

The unboxing-video requirement applies specifically to relevant damaged, wrong, defective or incomplete-product claims and does not determine eligibility for MIRAYA’s separate Lifetime Free Re-plating service.

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10. Exchanges

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Eligible products may be exchanged subject to availability.

Where possible, the customer may request the same product.

If the same product is unavailable, the customer may select any available MIRAYA product of equal value, subject to product eligibility and availability.

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Higher-value exchange

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If the replacement product has a higher value than the eligible original product, the customer must pay the applicable difference before the replacement is processed.

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Lower-value exchange

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If the replacement product has a lower value than the eligible original product, the difference will not be paid as cash or otherwise refunded, unless required by applicable law or expressly approved by MIRAYA.

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11. Combo Sets and Gift Boxes

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Where products are sold as a combo, set or gift box, the complete combo, set or gift box must be returned together where a return or exchange is requested.

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Individual pieces from a combo or set cannot ordinarily be separately returned or exchanged.

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12. Refund Eligibility

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An approved refund may be provided where:

• An eligible returned product is accepted after inspection;

• MIRAYA cancels an order after payment has been received and cannot fulfil the order;

• A qualifying damaged, wrong or defective-product claim results in a refund; or

• A refund is otherwise required under applicable law.

A refund is not automatically guaranteed merely because a return request has been submitted. The returned product must satisfy the applicable conditions.

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13. Refund Processing

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For approved prepaid-order refunds, MIRAYA will generally initiate the refund to the original payment method.

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Refunds will generally be processed within 5–7 business days after approval, subject to the processing timelines of the relevant bank, payment service provider or financial institution.

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For COD orders where a refund is approved, MIRAYA may request suitable bank-account or UPI details from the customer for processing the refund.

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Customers should provide accurate refund information. MIRAYA will not request confidential credentials such as UPI PINs, card PINs or banking passwords.

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14. Cancellation, Refusal and RTO Refunds

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Orders may generally be cancelled by the customer before dispatch.

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After dispatch, normal customer-initiated cancellation is not available.

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A customer may, however, refuse to accept a parcel at the doorstep.

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For a prepaid order refused after dispatch, the shipment may return to MIRAYA as RTO. The applicable reasonable return/RTO logistics cost may be deducted from the refundable amount, to the extent permitted by applicable law.

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For a COD order refused at the doorstep, no refund arises because the order amount was not collected. MIRAYA may bear the applicable RTO cost.

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15. Inspection and Return Approval

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Returned products may be inspected after receipt.

MIRAYA may reject a return, exchange or refund where the product:

• Has been used or worn;

• Has been damaged after delivery;

• Is missing required components, packaging or applicable items;

• Shows signs of alteration, repair or modification;

• Is materially different from the product originally supplied; or

• Does not otherwise satisfy the applicable return conditions.

Any decision will remain subject to applicable consumer rights and other mandatory legal requirements.

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16. Return or Exchange Abuse

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MIRAYA may investigate repeated, fraudulent or abusive return, refund or exchange activity.

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Examples may include intentionally returning used or damaged products, sending a different product, removing or replacing product components, making knowingly false claims, or repeatedly abusing the return process.

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Where legally permitted, MIRAYA may restrict future return, exchange, COD or account privileges in cases of proven or reasonably suspected abuse, while preserving any mandatory rights available to the customer.

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17. Warranty and Lifetime Free Re-plating

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The return and exchange period is separate from MIRAYA’s Lifetime Free Re-plating service.

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Plating-related wear after the return period does not automatically qualify as a return or refund.

Lifetime Free Re-plating is governed by MIRAYA’s separate Warranty / Free Re-plating Policy, including its eligibility requirements and exclusions.

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18. Statutory Consumer Rights

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Nothing in this Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded, restricted or waived under applicable law.

Where applicable law provides a mandatory remedy, that legal requirement will prevail.

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19. Policy Updates

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MIRAYA may update this Return, Refund & Exchange Policy from time to time to reflect changes in its products, processes, services or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

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20. Contact Us

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For return, refund or exchange assistance, please contact:

MIRAYA
Email: mirayajewelleryhouse@gmail.com
Phone / WhatsApp: +91 9619960155

Business Address:
Shop No 01, Front Complex, Rangadhipa Chowk,
Sundargarh, Odisha, India – 770002

Customer Support: 24×7